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August 29, 2005

Priceline and Force Majeure

I should have been in Birmingham, AL tonight.

I'm not. There's this hurricane, see?

In situations of force majeure such as hurricanes, Priceline refunds bids with almost no hassle. I called the customer service number this afternoon and explained there were no flights into BHM because of Hurricane Katrina and that I could not get there. I was on hold 2-3 minutes and they told me they would refund and gave me a cancellation number. That was that. I rescheduled my flight and re-bid, getting the same hotel, but for $1 less.

Northwest was just as accomodating, but as you might guess, there are a lot of full flights because of displaced passengers.

Posted by Leigh Witchel at August 29, 2005 11:05 PM

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